Shipping and Returns

Many of our orders ship same day or next day. However, to ship orders as quickly as possible, product may be shipped from our Connecticut warehouse or directly from our manufacturers. Heavier items, custom orders and larger orders may be drop shipped from the manufacturer to keep our prices low and reduce the need for reshipment. Please allow a longer lead time for larger orders and custom orders. Our customer service staff will advise you of the expected ship time when you place your order. Orders over $500 require adult signature at time of delivery. Please check your tracking# for expected delivery date. Be assured that every order is given careful attention to make sure it is shipped as quickly as possible. BarnDoor Lighting uses UPS, Fedex and USPS for most orders. Larger, over-sized items may ship common carrier. Free Shipping offers apply to the Lower 48 States. *Please Note* Oversize items or orders over 150lbs (dimensional weight) will incorrectly show $0 for shipping. This does not indicate free shipping. Please select "Call For Shipping Quote" as shipping method. Shipping charges that are "zero" will be calculated after receipt of your order. You will be notified of updated shipping charges before order is shipped. Verification: For your protection we will sometimes ask for verification on a "ship to" address. We will ask for a return phone call, email or fax confirmation to verify the information provided for the cardholders' protection. *Please Note* We ship orders to the address that your credit card statement is mailed. Therefore, it is important that your "ship to" address match your "bill to" address, when placing your order. This is the policy of credit card merchants. Credit card merchants provide some exceptions for businesses, schools or government offices, with multiple addresses or PO boxes for their billing addresses. If you need to ship to an alternate address, there are several payment options available to suit your needs. Refer to our payment terms for details. Tracking: Once your order is ready to ship we will email a tracking#. Visible Damage Upon Receipt: Please inspect package for any visible external damage. Do Not Accept package if damage is visible. Please contact Customer Service at 888-276-3667. Concealed Damage: Please unpack and inspect your items carefully for any damage or missing items. If upon opening package an item is damaged it is the customer's responsibility to contact the carrier. Please save all packing materials until issue is resolved with the carrier. Missing Items: Please call BarnDoor Lighting immediately. Please do not destroy or damage the manufacturers packaging or warranty cards. A refund is subject to an item being returned in new, resalable condition. All claims for damaged and missing items must be reported within 3 days of receipt to BarnDoor Lighting at 1-888-BRN-DOOR. Returns and Exchange Policy: Please Note: Orders that are Cancelled prior to Shipping will be subject to a 3.5% Credit Card Fee. Orders that are shipped and returned are subject to a 20-30% Restocking Fee. Return Policy: 30 Calendar Days from Delivery Date. for Lighting equipment, Grip equipment, Tools and Bags. ***Please note: if returning an item, we must be notified within 7 days of receipt of order. Items must be returned to us within 30 calendar days of order date. Returns May Be Subject to 20-30% Restocking Fee...please contact us for details. Shipping fees are not refundable. NO RETURNS: Parts and Expendable Supplies (Bulbs/Lamps, Gels, Tape, Rope, Paint, Blackwrap / Photofoil and other expendable supplies) are Non-Returnable. Items returned after 30 days will not be accepted. Refunds: Refunds on returned items will be issued in the same payment form as originally used at the time of purchase. Refunds are issued once item(s) are returned and inspected (3-4 Weeks). Please allow 7-10 days for the credit to appear on your credit card account. If payment was made by check, a check will be issued to you within 10 days. Steps to Returning an Item: ***Customer is responsible for the cost of shipping returned items. BarnDoor Lighting will pay for return shipping of defective items or items shipped in error. 1) Before returning an item an RMA# is required. Please Call BarnDoor Lighting at 888-276-3667 to receive an RMA#. The RMA # must be posted on the shipping label. 2) All items must be returned in new, resalable condition with all packaging, warranty cards, manuals and other collateral. Refunds will be refused if missing or damaged. 3) Place the item in a shipping container and protect with proper packing material. 4) Do not apply any stickers or shipping labels to the manufacturer's packaging. 5) Ship UPS, Fedex or USPS with a tracking #, prepaid and insured. If not insured, customer is responsible for any damage. BarnDoor Lighting will refuse a refund unless all conditions are met.
Please send returns to:
BarnDoor Lighting Outfitters
232 Branford Rd
North Branford, CT 06471